Tier 1/Level 1
Support: [Free when purchased with a configured system - all diskless purchases are exempt and support is provided by the relevant manufacturers]
·
Will include limited remote access only
pertaining to basic functions of the NAS. (Included
a typed description of services performed and hours used for the work
performed.)
1.
Basic set up of the NAS once it has been
installed on the network.
2.
Setting up file shares, groups, and users.
3.
Assisting the customer with basic functionality
of the unit.
4.
Setting up RAID (If the customer has special
considerations when the plan is offered.)
5.
Performing firmware updates to the unit.
Tier 2/ Level 2
Support: [This service is charge at the rate of $55.00 per hour - payable in advance]
·
More in depth and time consuming, pertaining to
the NAS and the computers working on the NAS. (Included a typed description of
services performed and hours used for the work performed.)
1.
Includes all aspects of level 1.
2.
Setting up a limited number of workstations with
the iSCSI Initiator or mapping drives.
3.
Building LUN’s and building Virtual drives on
connected workstations.
4.
Installing specialized software from the
manufacturer of the NAS. (This does not cover special or proprietary software
the customer may manually install themselves.)
5.
Assisting with setting up backup features of the
unit.
Tier 3/ Level 3
Support:[This service is charge at the rate of $75.00 per hour - payable in advance]
·
Top of the list support with a much larger
variety of services offered along with a higher hour count. (Included
a typed description of services performed and hours used for the work
performed.)
1.
Includes Tiers 1 and 2.
2.
Moving larger Files to the NAS.
3.
Setting up large File Store migration from unit
to unit.
4.
Assisting with installing special software.
5.
Advise on setting up features for MVR set up on
the NAS.
6.
Provide training to the customer on NAS use
specialized to the specific model they have.
