BUYING A DISKLESS NAS? PLEASE READ THIS NOTICE FOR YOUR BENEFIT
ANNOUNCING - SPECIAL DISKLESS TESTING SERVICE NOW ONLY $39
Why take a chance on your unit arriving DOA when for only $39 you can get a unit that has been tested and firmware upgraded to the latest version? SimplyNAS is now offering this as a value added service to aleviate any support issues BEFORE they happen. Buy your diskless unit tested and ready to RAID. Buy with confidence from SimplyNAS - THE NAS EXPERTS.
Terms for buying diskless units without the testing service are as follows:
Check for compatibility
All manufacturers have a compatibility list for products that work with their individual NAS systems; the list is compiled as a result of testing carried out by the manufacturer to eliminate any possible conflicts that may occur with peripherals being added to their systems. One of the most important aspects of this is that of adding Hard Disk Drives. Please refer to this list carefully when purchasing a diskless system as use of non-compatible products including hard disk drives may seriously damage your chances of retaining data safely. Data Loss can and will occur.
Establish if the NAS will work on your platform selected.
All NAS products provided are based on a heterogeneous environment so compatibility should not be an issue. However, when you buy diskless it is prudent to carry out due diligence to ensure the system you are buying will indeed work with your environment. All manufacturers provide comprehensive specifications that leverage the required information.
Support for Diskless.
We have very little control when a diskless unit is purchased as far as quality build, testing and integrity of the system is concerned. We do not open any diskless units as they are shipped "as is" from our warehouse. We don’t normally drop ship unless we really have no hope of getting the units in time and the delivery timeline is critical. Therefore, any DOA units and support for the diskless products purchased are direct with the manufacturer. Should you have an issue regarding warranty or returns we would be pleased to help.
For your benefit we have provided contact information for our manufacturers below:
QNAP Systems Inc
Telephone Service Hours:
QNAP Technical Support in the USA & Canada
08:00~17:00 (GMT- 08:00 Pacific Time, Mon. - Fri.)
Service Hotline: 909-595-2819 ext.185
QNAP Taiwan (Headquarters)
09:30~18:30 (GMT + 08:00 Taipei Time, Mon. - Fri.)
Service Hotline: +886-2-86982000 ext. 6
Thecus Technology Inc.
487 Montague Expressway
Milpitas, CA 95035
Main : (408) 262-6331
Support : (909) 869-9110
North & South America
Synology America Corp.
2899 152nd Ave NE,
Redmond, WA 98052.
+1 425 296 3177 - Support
(Hours of operation: 9A-5P, M-F, GMT-8)
+1 425 818 1587 - Other Inquiries