Optional and Expanded Service Offerings

TESTING SERVICES

NAS testing has always been advantageous mainly as testing avoids system and corresponding components to arrive Dead on Arrival (DOA). The other salient advantage is the level of testing that we carry out examining each and every component. For more information on what happens during our testing process please watch our video:

https://www.youtube.com/watch?feature=player_embedded&v=n9Fqzg6nkH0

NASBIT (NAS burn testing for NAS servers that have been configured and burn tested using drives)

DISKBIT (Diskless NAS burn testing – allows diskless NAS servers to be tested before shipment)

EXTENDED WARRANTIES

Manufacturer extended warranties are available for all our manufacturers that offer this service. Listed below are various options that commence from 2 years to 5 years. None of the manufacturers offer beyond five years as that is the cut-off point for the return on investment for all NAS servers. There are two types of warranties - one is a standard extension that covers the system and another that covers the system with added advance replacement.

REPAIR SERVICES

We offer various levels of repair services for NAS servers that are out of warranty as in some cases we do hold parts for major NAS servers.

Contact us with your needs at – repair [at] simplynas.com

SUPPORT SERVICES

Pre-Sales
Since SimplyNAS is a NAS expert and with our ten years plus standing within the NAS industry, it is essential that we provide strong technical support for our customers; both pre-sale and post sales. Our Regional and inside NAS experts are able to provide much of this support. If they need assistance on technical matters, they are encouraged to put a SimplyNAS NAS engineer directly in contact with your NAS buyer, project manager, technician, etc. These pre-sales exchanges are often crucial in determining the optimum NAS solution.

If you require technical assistance during your initial review and NAS selection process, please contact us using this call link call us at 000-000-0000. In either case, provide your name, contact information, company name, and a brief description of the technical support you require. Our charges commence when we call you and are payable by credit card. The charges are very low at $35.00 per hour that is low for valuable advice that will help you avoid making the wrong choice and payment is refundable in full when you purchase a system from us.

Click Here to purchase Pre-Sales tokens.

We will contact you immediately upon receiving your inquiry.

Post Sale
Post sales technical support issues can often be addressed with a phone call or an email. In these cases, the technical support provided by our inside NAS engineers or regional NAS managers is sufficient. As with pre-sales technical support, if they are unable to provide the required technical support, they are able to put a SimplyNAS NAS engineer directly in contact with your NAS buyer, engineer, project manager, technician, etc.

If none of these approaches provides the required support, SimplyNAS is one of the few, if not the only NAS specialist with a dedicated pre and post sales NAS experts whose primary responsibility is to provide support at all levels.

For post-sale technical support please contact us using this Call Link or call us at 000-000-0000. In either case, provide your name, contact information, company name, and a brief description of the post-sale technical support you require. Our charges are $65.00 per hour and payable by credit card.

Click Here to purchase Support tokens.

We will contact you immediately upon receiving your inquiry.