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Before you purchase QNAP Extended Warranty (QEWS) or QNAP Advanced Replacement Service (QARS), please make sure you have read the detailed warranty terms and conditions listed in the tabs below.
QNAP offers industry leading free 2 or 3* year limited warranty service on our products. If the standard warranty period is not long enough, QNAP offers optional purchase extended warranty service (QEWS) coverage that will provide warranty for 1, 2, or 3* additional years. For IT professionals that require more, QNAP Advanced Replacement Service (QARS) is an optional purchase service to expedite hardware replacement.
QNAP warrants its products against defects in material and workmanship. Under normal use and service, every hardware portion of the products will be free from physical defects in material and workmanship during the warranty period, or the product will be repaired or replaced as determined solely by QNAP. QNAP provides a limited warranty for its products only to the person or entity that originally purchased the product from QNAP or its authorized distributor or retailer. QNAP's products are diskless devices, and QNAP makes no warranty of the hard disk installed, or warranty on compatibility of all hard disks and peripheral devices. QNAP will not be liable in any way for the loss of data stored on QNAP products and any damage caused by this.
The following standard warranty rules apply to QNAP products:
Extra warranty period might be provided by QNAP's worldwide dealers/distributors. Please contact your dealer/distributor for the local warranty period. Extended warranty may be offered with extra payment in some countries.
If a product does not operate as warranted above during the applicable warranty period, QNAP shall, at its option and expense (except for shipping cost), repair the defective product or part, deliver to the customer an equivalent product or part to replace the defective item. All products that are replaced will become the property of QNAP. Replacement products may be new or reconditioned.
Warranty does not apply, if
If the customer's product is not covered under warranty, QNAP may offer Repair Services under the customer's payment.
Warranty and out of warranty service should be obtained by contacting the system integrator/dealer/retailer/e-retailer or distributor where the customer purchased the product. When requesting for service, the proof of purchase and the product serial number must be provided. The return of the defective product should be strictly through the original route of purchase, and the customers shall pack the product appropriately to prevent the returned product from suffering in the transportation.
There are no user serviceable parts inside the product. Do not allow any unauthorized service center or personnel to repair or modify the product. If the original channel is no longer in business or unavailable, the customer may contact QNAP Technical Support for international RMA services. In this case, the customer will be charged for handling fee, $50 (USD), and all fees incurred, including two ways freight, duties, taxes and brokerage fee.
It is customer's sole responsibility to back up his/ her data. Before allowing any service from QNAP or its service provider, including remote login check and repairing service, the customer must back up the data and remove any of the customer's confidential, proprietary or personal information. Neither QNAP nor its service provider will be liable for any damage, loss and exposure of confidential or private information or data contained in any product, hardware, software or media.
WARRANTIES EXCLUSIVE
IF THE QNAP PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, THE CUSTOMER'S SOLE REMEDY SHALL BE, AT QNAP'S OPTION, REPAIR OR REPLACEMENT. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. QNAP NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION MAINTENANCE OR USE OF QNAP'S PRODUCTS.
QNAP SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.
LIMITATIONS OF LIABILITY
UNDER NO CIRCUMSTANCES WILL QNAP, ITS SERVICE PROVIDER OR EITHER'S AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE, (INCLUDING, BUT NOT LIMITED TO), CLAIMS FOR LOSS OF DATA, GOODWILL, INCONVENIENCE, DELAY, PROFITS, USE OF MONEY OR USE OF THE QNAP PRODUCTS, INTERRUPTION IN USE OR AVAILABILITY OF DATA.
QNAP'S AND THE SERVICE PROVIDER'S ENTIRE LIABILITY AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR CLAIMS RELATED TO OR ARISING OUT OF THESE TERMS AND CONDITIONS FOR ANY CAUSE AND DESPITE THE FORM OF ACTION, WHETHER IN CONTRACT OR IN TORT, STATUTORY OR OTHERWISE, INCLUDING NEGLIGENCE AND STRICT LIABILITY, WILL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF CUSTOMER HAS ADVISED QNAP OR ITS SERVICE PROVIDER OF THE POSSIBILITY OF ANY SUCH DAMAGES.
THESE TERMS AND CONDITIONS GIVES CUSTOMER SPECIFIC LEGAL RIGHTS. CUSTOMER MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. CUSTOMER IS ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF CUSTOMER'S RIGHTS. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THESE TERMS AND CONDITIONS MAY NOT APPLY TO CUSTOMER.
QNAP offers an industry leading free 2 or 3* year standard limited warranty service on all of our products. This is a simple and powerful statement that QNAP products are built to last. If the standard warranty is not long enough, QNAP Extended Warranty Service coverage offers our customers worry free protection well into the future. No hidden fee, you will not be required to pay any additional cost; QNAP is only a simple phone call or email away. Our warranty process is as simple as 1-2-3; it just makes sense to be well protected.
Standard Warranty | Optional Extended Warranty | |
TS-x51 NAS Series TS-x53 NAS Series TS-x69 NAS Series TS-x70 NAS Series TVS-x63 NAS Series TVS-x71 NAS Series |
2 Year Included | 1 Additional Year / Max 3 Year 2 Additional Year / Max 4 Year 3 Additional Year / Max 5 Year |
TS-x79 NAS Series TS-x80 NAS Series TVS-x80 NAS Series |
3 Year Included |
1 Additional Year / Max 4 Year 2 Additional Year / Max 5 Year |
Note: First, please contact a QNAP technical support for all return instructions. Data Backup: The customer is responsible for backing up all the data stored in any storage device before returning the product to QNAP for an RMA service. QNAP will not be liable for any data loss during the RMA process. Agreement: BY PURCHASING THE EXTENDED WARRANTY SERVICE PROGRAM the CUSTOMER ACCEPTS ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT |
QNAP Inc. considers QNAP products or parts out-of-warranty or voided if:
The warranty service can be obtained by contacting QNAP directly. We will provide the Buyer with an RMA number within two business days after the RMA documents are validated. No RMA returns will be accepted without an RMA number and any cost incurred from unauthorized RMA returns is subject to the RMA sender and QNAP reserves the right to dispose said unit at will.
QNAP Advanced Replacement Service (QARS) is an optional service to expedite hardware replacement. QNAP products are designed and manufactured with high quality components to provide excellent reliability. For additional protection, QNAP offers an advanced replacement plan for customers who want to minimize the amount of time without a QNAP unit when seeking service. With QARS in place QNAP will ship you a replacement unit in advance of you having to send QNAP your existing NAS. Our advanced replacement plan is a great option for any customer seeking to minimise downtime.
Standard Advance Replacement | Optional Advance Replacement | |
TS-x51 NAS Series TS-x53 NAS Series TS-x69 NAS Series TS-x70 NAS Series TVS-x63 NAS Series TVS-x71 NAS Series |
No Standard Advance Replacement | 2 Year Advance Replacement 5 Year Advance Replacement |
TS-x79 NAS Series TS-x80 NAS Series TVS-x80 NAS Series |
No Standard Advance Replacement |
3 Year Advance Replacement 5 Year Advance Replacement |
Note: First please contact QNAP technical support for all return instructions. Data Backup: The customer is responsible for backing up all the data stored in any storage device before returning the product to QNAP for an RMA service. QNAP will not be liable for any data loss during the RMA process. Agreement: BY PURCHASING THE ADVANCED REPLACEMENT SERVICE PROGRAM THE CUSTOMER ACCEPTS ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT |
If any defect in the products or part were caused by misuse, neglect, accident, abuse, improper repair, alteration or modification by the Customer, or any act in violation of the original selling conditions of the product by manufacturer, the product is considered to be a Customer Induced Damage Unit (CID). Since the warranty has been voided by the Customer's actions, the Advanced Replacement Service cannot apply and the Customer's account or credit card will be charged the MSRP value of the replacement product shipped and the Customer's original warranty will be reinstated.
If the customer fails to return the unit within five (5) business days after receiving the replacement units, QNAP will charge the customer's credit card USD 100 per day up to the value of the unit’s MSRP. This charge is not refundable unless the customer can provide Proof of Delivery (POD) that indicates the customer did return the unit on time.
If the customer fails to return the complete unit to QNAP, the customer will be notified to ship the missing parts to QNAP at the customer's cost within five (5) business days. A failure to do so will permit QNAP to charge the cost of missing part(s) to the customer's account or credit card. This charge is not refundable for delayed returns.
It is QNAP's responsibility to make a compensation claim to the courier if the replacement unit is damaged or lost by the courier and to ship another replacement to the customer. It is the customer's responsibility to make a compensation claim to the courier if the returned unit is damaged or lost by courier. The full price of the unit will be charged to the customer's account or credit card.