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These are SimplyNAS ("SimplyNAS", "we" or "our") Overall Return Guidelines applicable only to products purchased by you directly from our website – simplynas.com. All returns must meet the overall guidelines in order for the individual return policy to apply.
Refunds, Partial Refunds and Restocking Fees
SimplyNAS does NOT charge restocking fees for returns of defective products. If you have received the wrong product or it doesn't match what was shown on our site or we have made some other shipping error, there will be NO restocking fee and NO charge for a return label, provided the item is within its return policy period.
April 2021 – Due to the global shortage of Hard disk and Solid State drives, all sales for these products will be final and non-returnable until further notice. No exceptions will apply to this rule.
If you use the return online portal found here to process your return within the item's return policy period, you will receive a prepaid return label at no charge and a full refund to the original form of payment for the following items:
You may receive a partial refund to the original form of payment for the items listed below.
You may receive a partial refund to the original form of payment for the items listed below. Returns for these reasons will require SimplyNAS Customer Service assistance.
If an individual Combo or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/kit in order to receive a refund. For example, if your combo/kit discount was $50, and you return one of the items for a refund, the $50 will be deducted from your refund amount.
Manufacturers may offer free promotional items with their products. For example, a video card may come with a free game or a Blu-ray player may come with a free Blu-ray disc. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.
SimplyNAS may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.
If SimplyNAS no longer carries an item that is sent in for replacement, or if that item is simply out of stock, SimplyNAS will issue you a refund. If the item is returned within 30 days of the original invoice date, a full refund will be issued. If the item was returned beyond 30 days of the original invoice date, a store credit refund at the current market value of the product will be issued. A current-market-value refund may not exceed the original invoice price.
While SimplyNAS is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.
Exceptions to this rule is for Hard disk and Solid State drives, all sales for these products will be final and are Non-cancelable Non-returnable (NCNR), with no exceptions.
Synology America Corp.
2899 152nd Ave NE,
Product Support Ticket: http://www.synology.com/support/support_form.php?lang=us
QNAP US Office
166 University Parkway, Pomona CA 91768
Product Support Ticket: http://qnap.com/onlinesupport.aspx
Support e-mail: email@example.com
Support ticket: https://qsan.com/en/technical_support
OYEN DIGITAL LLC.
633 Hayward Ave N
RMA Portal: https://oyendigital.com/rma-request-form.html
Support Email: firstname.lastname@example.org