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QNAP TVS-h1288X-W1250-16G 12-Bay TurboNAS (8 x 3.5" HDD + 4 x 2.5" SSD), SATA 6G, Intel Xeon W-1250 6 cores 12 threads 3.3 GHz (boost up to 4.7 GHz), 16GB DDR4 ECC RAM (max. 128GB), 4 x 2.5GbE, 2 x 10GBASE-T 10GbE, 2 x M.2 22110/2280 NVMe PCIe Gen3 x4 SSD slots for SSD cache, optional QNAP QXP-T32P 2-port Thunderbolt 3 card support, 3 x PCIe expansion slots (pre-installed 2-port 10GBASE-T card), integrated graphics, 4K HDMI v1.4b, USB 3.2 Gen2, 550W single power supply.
- Processor: Intel® Xeon® W-1250 6-core 3.3 GHz processor (boost up to 4.7 GHz)
- System Memory: 16 GB ECC UDIMM DDR4 (2 x 8 GB)
- Maximum Memory: 128 GB (4 x 32 GB)
- 2.5 Gigabit Ethernet Port: 4 (also support 10M)
- 10 Gigabit Ethernet Port: 2 x 10GBASE-T (10G/1G)
- Thunderbolt Port: Optional via the QXP-T32P 2-port Thunderbolt 3 PCIe adapter
- M.2 SSD Slot: 2 x M.2 22110/2280 NVMe PCIe Gen3 x4 slots
- Drive Bay: 8 x 3.5-inch SATA 6Gb/s, 3Gb/s + 4 x 2.5-inch SATA 6Gb/s, 3Gb/s
Intel® Xeon® W desktop QuTS hero NAS, ideal for high-speed media collaboration over Thunderbolt™ 3 and 10GbE virtual machine applications
The high-capacity TVS-h1288X features a powerful Intel® Xeon® W processor and allows for installing two QNAP QXP-T32P Thunderbolt™ 3 PCIe expansion cards (sold separately) to attain four Thunderbolt™ 3 ports, making it a perfect match for Thunderbolt™-equipped Mac® and Windows® users for high-speed media collaboration. The built-in 10GbE and 2.5GbE connectivity supports Port Trunking and failover to further satisfy bandwidth and reliability demanding business applications. Running the ZFS-based QuTS hero operating system, the TVS-h1288X supports block-level inline data deduplication and compression, near-limitless snapshots, real-time SnapSync, and read/write cache technologies, helping your business achieve reliable service-level agreement performance, from creative workflows to file server, virtualization server, and efficient file backup and recovery applications.
- Attain quad-port Thunderbolt™ 3 connectivity by installing two QXP-T32P expansion cards in the PCIe Gen 3 x4 slots.
- Two 10GBASE-T and four 2.5GbE LAN ports accelerate virtualization, intensive file access, large backup/restoration tasks, and media transfer.
- PCIe slots allow for installing 5/10/25/40GbE adapters, QM2 cards, or graphics cards to increase application performance.
- 4K media playback and real-time transcoding; directly output videos to an HDMI display (up to 4K @30Hz).
- Supports virtual machines and containerized apps, centralized storage, backup, sharing, disaster recovery, and storage expansion.
- Cloud storage gateways realize hybrid cloud applications by working with the cache space reserved on NAS to ensure low-latency data access to the cloud.
Streamline video editing and 4K workflows with Thunderbolt™ 3 connectivity
You can install two QXP-T32P Thunderbolt™ 3 expansion cards (sold separately) to the PCIe Gen 3 x4 slots of the TVS-h1288X and transform it into a Thunderbolt™ 3 NAS with quad-port Thunderbolt™ 3 connectivity. Up to four Thunderbolt™-equipped workstations can be connected to the TVS-h1288X to achieve greater teamwork efficiency in 4K workflows, file storage, backup, and sharing. An SLC/MLC SSD RAID 5 configuration is recommended for the highest possible performance and the best storage allocation for your NAS.
Note: If you connect a Thunderbolt™ 4 computer to a Thunderbolt™ 3 NAS, you must use a Thunderbolt™ 4 certificated cable or a passive Thunderbolt™ 3 cable that is shorter than 0.8 meters.
Thunderbolt™ 3 + 10Gb Ethernet: perfect for studios and post-production houses
The TVS-h1288X can simultaneously run general Ethernet services with the built-in 10GBASE-T LAN card in addition to the Thunderbolt™ 3 network, completely independently and with no bandwidth interference. The media resources in the TVS-h1288X can be easily accessed by Thunderbolt™ and Ethernet workstations for different concurrent tasks with increased productivity.
Adobe® Premiere Pro® and Final Cut Pro® collaboration
Final Cut Pro® and Adobe® Premiere Pro® users can centrally store and share the media files in the TVS-h1288X via SMB protocol for greater efficiency.
Quick access with Qfinder Pro
Qfinder Pro allows you to quickly find and easily access QNAP NAS that are located on the same LAN. You can mount the TVS-h1288X through Qfinder Pro for direct access to specific shared folders.
Blazing-fast 10GbE/5GbE connectivity for Mac®/Windows®
Add high-speed connectivity to computers by using the Thunderbolt 3 to 10GbE adapter or USB 3.2 Gen 1 to 5GbE adapter. Servers and desktop computers can install PCIe network expansion cards that support 10G/5G/2.5G/1G/100M Multi-Gig. QNAP 10GbE switches allow for high-speed collaboration in device-dense environments.
Dual 10GbE connectivity optimizes high-speed data transfer and supports RDMA/RoCE
The TVS-h1288X comes with a pre-installed dual-port 10GBASE-T network card (supports 10GbE/1GbE), supporting failover and up to 20Gb/s bandwidth under Port Trunking, to improve bandwidth-demanding data center and virtualization applications. The 10GbE SmartNIC uses a Broadcom NetXtreme® E-Series BCM57416 network controller that supports RDMA over Converged Ethernet (RoCE and RoCEv2), allowing data to bypass general network drivers, the socket layer, and directly enter the ESXi server and storage memory buffer. RoCE technology can improve NAS performance while lowering the CPU usage of applications that use Ethernet networks, ideal for low-latency and high-speed large data transfers.
Direct 4K HDMI output
The TVS-h1288X features Intel® UHD Graphics P630 that supports hardware decoding and real-time transcoding. The HDMI output supports up to 4K (4096 x 2160p) @30Hz, providing great benefits for applications like video production/editing, industrial design and professional photography that demand on-image resolution and color realism as well as intensive media storage, transfer and display. By connecting the TVS-h1288X to an HDMI display, you can directly watch multimedia content saved on the NAS with QNAP RM-IR004 remote control (sold separately).
Set SSD caching to boost IOPS with M.2 NVMe SSD
The TVS-h1288X comes with four 2.5-inch SATA 6Gb/s drive bays for SSDs and two M.2 NVMe Gen 3 x4 SSD slots that allow you to flexibly configure SSD caching to increase IOPS performance, reduce storage volume latency, and optimize 2.5GbE/10GbE performance. This is especially perfect for databases and virtual machine applications. With dedicated SSD bays/slots, the TVS-h1288X allows you to dedicate all of the 3.5-inch drive bays for high-capacity hard drives, ensuring both maximized storage capacity and performance.
ZFS-based QuTS hero operating system enhances NAS performance and data integrity
QuTS hero combines the app-based QTS with the 128-bit ZFS file system to provide flexible storage management, comprehensive data protection, and optimized performance to tackle the complexity and performance demands of modern IT. From storage management, virtualization, to collaborative media workflows, QuTS hero streamlines your business-critical tasks.
Data integrity is key
QuTS hero's self-healing ensures data integrity and reliability. Write Once, Read Many Times (WORM) is also supported by QuTS hero.
RAID Z enables robust data protection
Multiple RAID levels allow flexible capacity utilization. RAID Triple Parity and Triple Mirror deliver higher levels of data protection.
Multi-level cache technology with both read and write
Main memory read cache (L1 ARC), SSD second-level read cache (L2 ARC), and ZFS Intent Log (ZIL) for synchronous transactions are simultaneously supported to boost performance.
App Center ecosystem extends NAS functionality
Apps for backup/sync, business, content management, productivity, and more features can be installed on demand to expand the application potential of the TS-h886.
Tiered storage configuration for a QuTS hero NAS
Follow these steps to acquire optimal storage efficiency and performance for QuTS hero.
|Data integrity is key||Data reduction improves storage efficiency and performance||Multi-level cache technology with both read and write|
|QuTS hero's self-healing ensures data integrity and reliability. Write Once, Read Many Times (WORM) is also supported.||Inline data deduplication, compression, and compaction reduce file size to conserve storage capacity and optimize performance.||Main memory read cache (L1 ARC), SSD second-level read cache (L2 ARC), and ZFS Intent Log (ZIL) for synchronous transactions with power fail protection are simultaneously supported to boost performance and security.|
|RAID Z enables robust data protection||QSAL (QNAP SSD Antiwear Leveling) enhances data protection||App Center ecosystem extends NAS functionality|
|Multiple RAID levels allow flexible capacity utilization. RAID Triple Parity and Triple Mirror deliver higher levels of data protection.||RAID-level SSD lifespan is automatically and regularly detected to prevent simultaneous SSD failure, improving your data protection and system reliability.
(Available from Q4 2020)
|Apps for backup/sync, virtual machines/containers, content management, productivity, and more features can be used to expand the application potential of the TVS-h1288X.|
Tiered storage configuration for a QuTS hero NAS
Basic requirements for setup are similar to QTS. We recommend you to follow these steps to acquire optimal storage efficiency and performance for QuTS hero.
Step 1: System Drive & Default Shared Folders
The first Storage Pool you create is where the system drive, default shared folders, and apps are stored. In this step, it is recommended to create an SSD RAID with at least two SSDs to attain optimal system performance and efficient app metadata management. (With an all-HDD configuration, the first Storage Pool is also where the system drive and default shared folders are stored.)
Step 2: Read Cache & ZIL
Use more SSDs for read cache or ZIL. You can also install QM2 expansion cards to add M.2 SSDs for expanding cache space.
Step 3: Data Storage
Allocate HDDs/SSDs to create a RAID for storing files and application data. If needed, you can configure an all-flash configuration for optimal performance.
Inline data deduplication, compression, and compaction drives big data storage efficiency
QuTS hero supports advanced block-based data reduction technologies (including inline data deduplication, compression, and compaction) to reduce file sizes, conserve storage capacity, and optimize performance. For example, if 20 virtual machines on a NAS are replicated using the same template, then storage space requirements for all 20 virtual machines can be reduced by up to 95%. Whether acting as primary or backup storage, the TVS-h1288X optimizes storage utilization to provide a reliable storage cornerstone in the Big Data era.
Real-time SnapSync ensures minimal RPO with real-time disaster recovery
Real-time SnapSync ensures that both the primary and secondary NAS maintain identical data. When data is written to the source, it is immediately written to the destination. If the primary NAS goes offline, IT staff can simply adjust the privilege settings of the secondary NAS to ensure continuous operations. SnapSync provides the strongest support for nonstop business operations and helps users to reduce the risk of data loss.
The TVS-h1288X also supports snapshots and remote backup to help organizations accomplish routine backup tasks cost-effectively and efficiently.
Snapshots multiply backup protection
Attain peace of mind with near-limitless, instant snapshots. Copy-on-write technology makes snapshot creation almost instantaneous without affecting ongoing data writing. Snapshot Replica replicates snapshot files to the backup NAS, simplifying data protection with version control.
HBS simplifies 3-2-1 backup plans
HBS centralizes backup, restoration, and synchronization for easily transferring data in the TS-h886 to another QNAP NAS, remote server, or cloud storage space. HBS supports QuDedup technology that eliminates redundant data at the source and makes multi-version backup faster.
All-in-one virtual machine and container hosting solution
You can count on Virtualization Station and Container Station for comprehensive virtualization support. Coupled with the Network & Virtual Switch app that boosts interoperability between virtual machines, containers, QNAP NAS, and other physical devices on the network, you can flexibly allocate physical and virtual network resources to simplify network deployment.
Run multiple Windows®, Linux®, UNIX®, and Android"¢ virtual machines and access them via a web browser or Virtual Network Computing (VNC). Businesses can run virtualized server applications on a single NAS without the need for additional physical servers.
Experience LXC and Docker® lightweight virtualization technologies, download apps from the built-in Docker Hub Registry®, import and export containers, and create abundant microservices.
License-free VMware® and Hyper-V backup appliance
With Hyper Data Protector, the TVS-h1288X becomes an agentless backup tool for unlimited VMware® vSphere and Microsoft® Hyper-V VM backup. Hyper Data Protector features incremental backup, global deduplication, backup scheduling and recovery compression. Hyper Data Protector also simultaneously backs up multiple VMs, providing you with a cost-effective and reliable disaster recovery plan, ensuring 24/7 operation of your services.
PCIe expansion for 40GbE connectivity or graphics cards
Install various expansion cards based on your needs to fulfill greater I/O capability.
Move business data to the cloud and enjoy low latency access to cloud-based data
The TVS-h1288X perfectly integrates NAS with mainstream cloud services. By deploying cloud storage gateways and enabling local caching, organizations can seamlessly use the cloud for storage, backup, and data recovery with low-latency access. This greatly helps in realizing cost-effective, flexible, and secure hybrid cloud applications.
HybridMount file-based cloud gateway
Flexibly expand storage capacity by connecting to cloud storage. You can leverage QuTS hero apps to manage and edit your cloud files or multimedia files. HybridMount is ideal for file server online collaboration and file-level data analysis.
JBOD Cloud block-based cloud gateway
VJBOD Cloud supports streamlined NAS backup to object cloud storage. The block-based data transmission uploads random data and large files to the cloud in blocks, and only transmits block-based volume or LUN changes (such as addition, modification, or deletion). This is ideal for enterprise-level applications with large file transfer requirements, such as databases, VM volumes, and videos.
Subscribe to QVR Elite surveillance solution for 24/7 security
QVR Elite is QNAP's subscription-based smart surveillance solution, allowing you to easily build a surveillance system with lower TCO and higher scalability. You can arrange a dedicated, independent storage space for surveillance data on the TVS-h1288X and enjoy simplified camera management, storage space allocation, camera live viewing and playback. Recordings are saved as MP4 files, allowing playback on nearly every device. QVR Elite also integrates QNAP AI-based solutions to build smart facial recognition for retail and door access systems with QNAP NAS. With QVR Pro Client software installed on your Windows®/Mac® or mobile devices, taking full control over monitored areas becomes more convenient and easier.
Build an affordable Fibre Channel SAN environment
Common Fibre Channel Storage Area Networks (SAN) devices are often costly. By installing QNAP dual-port 16Gb/32Gb Fibre Channel expansion cards in the TVS-h1288X, you have more budget-friendly options to add a NAS to a SAN environment. You can set a Fibre Channel Target using the iSCSI & Fibre Channel app. Moreover, the LUN Masking and Port Binding features provide an additional layer of data security.
Extend hardware warranty up to 5 years
The TVS-h1288X is backed by a 3-year warranty at no additional cost. You can also purchase a warranty extension that extends your warranty coverage up to 5 years.
|CPU||Intel® Xeon® W-1250 6-core 3.3 GHz processor (boost up to 4.7 GHz)|
|CPU Architecture||64-bit x86|
|Graphic Processors||Intel® UHD Graphics P630|
|Floating Point Unit|
|System Memory||16 GB ECC UDIMM DDR4 (2 x 8 GB)|
|Maximum Memory||128 GB (4 x 32 GB)|
|Memory Slot||4 x Long-DIMM DDR4
For dual-DIMM configurations, you must use a pair of identical DDR4 modules.
|Flash Memory||5GB (Dual boot OS protection)|
|Drive Bay||8 x 3.5-inch SATA 6Gb/s, 3Gb/s + 4 x 2.5-inch SATA 6Gb/s, 3Gb/s
The system is shipped without HDD.
For the HDD compatibility list, please visit https://www.qnap.com/compatibility/
|Drive Compatibility||3.5-inch bays:
3.5-inch SATA hard disk drives
2.5-inch SATA hard disk drives
2.5-inch SATA solid state drives
2.5-inch SATA solid state drives
|M.2 SSD Slot||2 x M.2 22110/2280 NVMe PCIe Gen3 x4 slots|
|SSD Cache Acceleration Support|
|2.5 Gigabit Ethernet Port (2.5G/1G/100M)||4 (also support 10M)|
|5 Gigabit Ethernet Port (5G/2.5G/1G/100M)||Optional via an adapter|
|10 Gigabit Ethernet Port||2 x 10GBASE-T (10G/1G)|
|Wake on LAN (WOL)||
Only the 2.5GbE port
|25 Gigabit Ethernet Port||Optional via an adapter|
|Thunderbolt Port||Optional via the QXP-T32P 2-port Thunderbolt 3 PCIe adapter|
Slot 1: PCIe Gen3 x8
Slot 2: PCIe Gen3 x4
Slot 3: PCIe Gen3 x4
*Slot 1 is preinstalled with a 2-port 10GbE network adapter.
|USB 3.2 Gen 2 (10Gbps) Port||2 x Type-C
4 x Type-A
|HDMI Output||1, HDMI 1.4b (up to 4096 x 2160 @ 30Hz)|
|Audio Input||1 x 3.5 mm dynamic microphone jacks|
|Audio Output||1 x built-in speaker, 1 x 3.5mm line out jack (for amplifiers or speakers)
You cannot use the speakers and the line-out jack simultaneously.
|LED Indicators||System status, LAN, USB, Disk 1~16, M.2 SSD 1~2|
|LCD Display/ Button|
|Buttons||Power, Reset, USB Auto Copy|
|Dimensions (HxWxD)||9.24 × 14.56 × 12.59 inch|
|Weight (Net)||25.56 lbs|
|Weight (Gross)||32.94 lbs|
|Operating temperature||0 - 40°C (32°F - 104°F)|
|Relative Humidity||5-95% RH non-condensing, wet bulb: 27˚C (80.6˚F)|
|Power Supply Unit||550W PSU, 100~240V|
|Power Consumption: HDD Sleep Mode||97.492 W|
|Power Consumption: Operating Mode, Typical||108.67 W
Tested with drives fully populated.
|Fan||System fan: 3 x 97mm, 12VDC
CPU fan: 2 x 90mm, 12VDC
|Sound Level||26 db(A)|
|Kensington Security Slot|
|Max. Number of Concurrent Connections (CIFS)||9000|
* Sound Level Test Environment: Refer to ISO 7779; Maximum HDD loaded; Bystander Position; Average data from 1 meter in front of operating NAS.
Designs and specifications are subject to change without notice.
This device is spectacular for creators and was sad to see it have such a low review. That's why I truly believe resellers should split their reviews up by device\manufacture support and by purchase\delivery. because in one aspect the device could be awesome but for some reason, the delivery by a third party was messed up. or the reseller did excellent but the manufacture once handed off was crap and so forth. but regardless the review only has one section for overall experience and even though it had nothing to do with the reseller it gets rated based on the worse experience. Doordash realized this immediately when they separated the rating system for food and one for delivery. because it was unfair to rate the experience a 1 star because the food sucked yet the driver gets penalized. Now I can rate the driver 5 stars because he went above and beyond and the food which is separate a 2 star. that's how these reviews should be.
Note: I don't work for QNAP or SimplyNAS but notice this has been a trend and its unfair to punish a great device and the reseller when it was in fact a QA issue that was addressed.
The points made have been passed on to our team to improve on reviews for both products and company/service as separate entities. It appears we have been looking to implement this methodology for reviews for a while and are now eventually working with a team that may have a solution. Thank you very much for sharing your thoughts with us, these are very much appreciated.
Bought this to upgrade from a 4-bay NAS and it runs circles around the old one. Thanks!
John Thank you for the review, glad you are enjoying the NAS!
When I went to install my M.2 memory I found that one of my stands was missing and there was also excessive glue all over the motherboard. Customer service said they would send me a M.2 and excessive glue was normal but I ask for a new box. The TVS-h1288x is not cheap and the expectation is that it would be shipped free of defects. I am awaiting there answer.
QNAP was contacted yesterday on your behalf as they manufacture the NAS server. They had informed us they would be in touch l am sure they will.
We don't have control over manufacturing processes or Quality control as a reseller when a customer orders diskless units we send out the unit as is. We do offer to test units for a meagre $35.00 but not all customer's wish to take us up on the offer.
QNAP takes care of all diskless DOA's and Swap-outs directly.
We did try and help and responded quickly and affectively, to your questions.
Update - 6/30/2021 QNAP has just responded stating they contacted you and are sending out a replacement. Appears one of you is confused not sure why you feel no one has contacted you as yet?.
Yes, support already contacted him.
They are sending him a stand for the m.2 SSD.
The Case for buying an Integrated NAS System from SimplyNAS
Buying a NAS doesn't have to be complicated or stressful. This may only occur at times when looking to buy a diskless NAS as the risk element of receiving a faulty NAS or drives are accentuated. Nothing wrong in buying a diskless NAS and adding your own drives, the savings made may offset the inconvenience of receiving faulty NAS/Drives and having to go deal with returns, or does it? The argument against buying a diskless and self-populating with drives is quite compelling.
- We ensure all drives are compatible with the relevant manufacturer, model provide conformity with the relevant compatibility guidelines.
- Our comprehensive batch rotation ensures customer avoid batch issues and thus promote reliability and longevity.
- Our methodology for configuration, setting RAID and in-depth burn testing process for disk drives and NAS servers is unsurpassed and the small premium paid for this service is worth its weight in gold.
- We are authorized partners for all the NAS servers we stock.
- We only sell and support NAS solutions, as a specialist our knowledge is unsurpassable.
- Our expertise within the technical arena for NAS servers, provides the glue for preventing our customers from making an incorrect buying decision, as we share our knowledge.
- Our extensive and professional burn-testing service ensure the optimization and deployment of both NAS and Disk Drives is done to provide peace of mind and total integration.
- Ready to use out of the box, no if's or buts.
Thinking of buying a NAS?
QNAP, Synology, QSAN and TerraMaster – Over fourteen Comprehensive years relationship culminating in our expertise of understanding all the NAS products, and skillfully combining performance, reliability and features to ensure our NAS experts are always at hand to help our customers optimize their storage needs.
At SimplyNAS we balance performance, reliability and compatibility to ensure customers get optimized NAS based disk solutions that perfectly match their Storage needs. All our pre-configured NAS systems are evenly balanced in the areas that really matter.
Call our NAS experts today at 407-960-4690
What is NASBIT?
NASBIT© is a Licensed trademark of SimplyNAS. The acronym stands for Network Attached Storage Burn in Testing. This term is used to describe the process of testing new Network Attached Storage (NAS) hardware and firmware for faults before putting it to use in a live environment. This is done by running 'Stress testing' software for a stipulated period of time often 24 to 48 hours, but longer if needed.
When we receive an order for a NAS system pre-installed with disk drives it's prepared and configured with RAID followed by burn testing to ensure the entire system undergoes a thorough examination thus ensuring the server passes all tests to the highest standards set by us. Should the system hardware or any associated components fail at any point of the testing cycle the system is pulled and returned back as faulty our relevant vendor partner, the process seems simple but setting it up is far from easy.
Hard Disk Drives
All Hard disk drives are pre-tested prior to integration; the smallest of faults be it tolerable within industry standards are classified by us as faults, the hard drive is rejected and eliminated from the process and again returned back to source as a D.O.A. (dead on arrival). We continue to select drives from different batches, so as to eliminate any bad batches that may have been produced during manufacturing.
One integrated the drives are put through a vigorous routine that includes stress testing, including temperature tests and a host of read, writes to ensure the drive platters are stressed to the nth degree.
First, when the new server is turned on, we boot off of the network, and proceed to run the memory test that takes its sweet time, almost 10-12 hours dependent on manufacturer and model.
The appropriate RAID level is set and the system awaits completion of RAID synchronization. Once completed the NAS server undergoes numerous re-boots and a deletion of original RAID and a final re-build of RAID level again.
Why is NAS Burn in Testing (NASBIT©) necessary?
If within the designated time span the NAS servers are still running and with zero faults, it is considered suitable for rolling out to our customers. If there is a failure of any kind the systems is replaced with a new one, including hard drives and the process starts again, until the NAS servers passes with ZERO faults.
You would normally expect that this level of testing would be completed by the hardware manufacturers and so these tests shouldn't show up any faults. In our experience of testing hundreds of machines we do find faults, and we do send systems back.
The reason it is so important to perform this level of testing on NAS servers is that the uptime demands are so high. The slightest faults will cause outages and downtime. Once a NAS server is deployed, never again will you have the opportunity to take it offline and perform such detailed testing. Even if it were to crash, there is always a demand that it be put back online as quickly as possible, not left offline whilst thorough diagnostics are completed.
Always remember this is hardware and failures can and will occur even after burn testing has been carried, that is a fact of life we cannot avoid, but we do try and eliminate some of the hassle factor with testing. Thank you for buying from us, we truly appreciate your custom.
NOT AVAILABLE ON DISKLESS UNITS - ONLY FOR SYSTEMS PRECONFIGURED WITH HARD DISK DRIVES
We try our best to get orders shipped as quickly as possible. However, due to the current situation with the Coronavirus, some manufacturers are experiencing stock constraints, shipping delays due to warehouse closures, delays in customs or other unforseen circumstances which can sometimes delay an order as stock levels can change hourly. We understand that your order may be urgent, so if you want to check if something is in stock before you place your order, please call us at 407-960-4690 during our normal business hours of 9-6PM EST. We also try to be transparent on the site with availability and shipping times. We do sometimes make mistakes and greatly appreciate your understanding if this occurs. Please allow some grace and patience as we work through the difficulties and challenges of communicating with our suppliers to keep up with supply changes.
So when can I expect a shipping notification for my order?
- Diskless orders that are in stock will ship same day if placed before 2pm.
- Diskless units that are not in stock we will ship directly from our suppliers warehouses. This could delay shipping by 1 - 3 business days.
- Configured systems are considered special order. This means that they are not already pre-built and ready to ship when you place an order. When you purchase a configured system from us it will not ship out for at least 2 - 3 business days due to the time it takes to pick, assemble, test, RAID and prepare your order for shipment. If we do not have one of the components on the build, that will further delay shipment as we have to wait for stock to come to us. You will receive updates for the order as it goes into testing.
When will my card be charged for an order?
We do not immediately charge your credit card when you submit an order, instead a temporary hold is placed on your card for the amount of the purchase. If everything is in stock, we will charge your card and process you order for building or shipment. Should there be a delay of some sort, we will notify you by email with the ETA and ask for approval to charge your card and process your order. Please be advised that we cannot allocate stock to you without prepayment. So, if you approve the ETA, we will immediately charge your card so that we can secure the stock from our suppliers. Once this charge occurs, any cancellation will incur a 3% fee.
Security and Payment Verification Requests
We take customer security very seriously as fraud and chargebacks are costly. In order to protect you and keep our costs to a minimum, we may ask you to verify your identity when you place an order. If your billing and shipping differ, or if the billing and shipping parties differ and we can't veryify you as a legitimate business, we will send a request by email with a link, asking you to upload documentation for us. We understand that this may make some people nervous, but you are sending your files to the same secured server as your payment and no one can access the files except for the staff who verify them. Your files are purged from the server within 120 days of payment date. As we cannot physically verify your identity when you place an order, this is the only way for us to accomplish this so we ask that you complete the verification as we won't be able to process your order until this step is completed.